Refund Policy

Effective date: 2026-07-07

This Refund Policy sets out the standards for withdrawal of subscription and refunds for paid services provided by VietSpots (the 'Company'), including reservations, coupons, and overseas purchasing agency. This Policy is the detailed standard under Article 15 (Withdrawal of Subscription and Refunds) of the Terms of Service; where the Terms and this Policy conflict, the standard more favorable to the user prevails.

Article 1 (Scope)

  • Reservations and coupons: payments related to merchant reservations and coupon acquisition/use
  • Overseas purchasing agency: goods that the Company sources, exports/imports, and ships on the member's request
  • All other paid payments made within the Service

Article 2 (General Principles of Withdrawal)

  1. A member may withdraw a subscription within 7 days from the date the goods are supplied or the date the service begins, as prescribed by applicable laws (e.g., the Act on Consumer Protection in Electronic Commerce). This does not apply where the grounds for restriction or cost-bearing under Article 4 apply.
  2. Where payment has been completed but the service (reservation confirmation, product sourcing, etc.) has not yet begun, a full refund is made.
  3. For goods where withdrawal is restricted or return costs arise, the Company notifies in advance, before payment.

Article 3 (Cancellation and Refund of Reservations and Coupons)

  1. Refund standards for reservation cancellation/change and no-show follow each merchant's cancellation policy, which is displayed on the reservation screen and in the merchant's guidance.
  2. The refund amount may vary depending on the time of cancellation (e.g., full refund if cancelled a certain time before the scheduled time, partial or no refund thereafter). The specific standard follows the merchant's policy, which prevails.
  3. For coupons, whether unused portions within the validity period are refundable is determined by the campaign conditions. Coupons issued free of charge (promotions, events, etc.) are not eligible for refunds.

Article 4 (Withdrawal and Refund for Overseas Purchasing Agency)

  1. Before sourcing/customs clearance/international shipping begins: The member may apply to withdraw, and the Company refunds the amount excluding unavoidable actual costs such as payment fees already incurred.
  2. Simple change of mind after customs clearance or international shipping has begun: Withdrawal is possible, but the member bears in full the costs incurred in returning the goods (actual costs such as round-trip international shipping, local return costs, and taxes and public charges such as customs duties and value-added tax already paid).
  3. Restriction of withdrawal: Withdrawal may be restricted where grounds prescribed by applicable laws apply — such as where individual sourcing or made-to-order production has begun pursuant to the member's order and withdrawal would cause irrecoverable material damage, or where the value of the goods has significantly decreased due to the member's use or partial consumption/damage.
  4. Attributable to the Company/merchant: Where a contract cannot be performed for reasons not attributable to the member — such as product defects, misdelivery, or sourcing failure — the Company provides a full refund or alternative performance, and bears the return costs arising in such cases.

Article 5 (Refund Method and Processing Period)

  1. Refunds are in principle made to the original payment method. The actual time the refund is reflected may vary depending on the processing of the payment gateway/card company (typically 3–7 business days; card cancellations may be reflected in the next billing cycle). The Company proceeds with the refund without delay after confirming the intent to withdraw.
  2. Amounts charged in a specific currency (e.g., KRW, USD) are refunded in that currency, and differences may arise due to exchange-rate fluctuations.
  3. Where a refund is delayed due to causes attributable to the Company, the Company may pay delay compensation as prescribed by applicable laws.

Article 6 (How to Request a Refund)

Refunds may be requested via the 'Cancel/Refund Request' function on the order/reservation detail screen within the Service, or through customer support (email). For smooth processing, the Company may request submission of the reason for refund and related supporting evidence.

Article 7 (Taxes, Public Charges, and Fees)

Taxes and public charges such as customs duties and value-added tax arising from overseas purchasing agency are borne by the member as the importer and, unless attributable to the Company, are not eligible for refund. Unavoidable actual costs such as payment-gateway fees already incurred may be deducted upon refund.

Article 8 (Dispute Resolution)

Disputes regarding refunds are resolved through good-faith consultation between the Company and the member. If consultation fails, the member may apply for mediation to a relevant body such as the Consumer Dispute Mediation Committee of the Korea Consumer Agency, or seek remedy through the consumer-protection authority of the member's country of habitual residence.