Terms of Service

Chapter 1. General Provisions

Article 1 (Purpose)

These Terms aim to define the rights, obligations, and responsibilities between VietSpots (the "Company") and users in connection with the coupon and reservation brokerage services provided by the Company. These Terms apply to all members who use the website and mobile application operated by the Company (collectively, the "Service").

Article 2 (Definitions)

The terms used in these Terms are defined as follows.

• Service: Refers to services provided by the Company to members through the website and mobile app, including information provision, coupon issuance, reservation brokerage, payment and settlement, 1:1 chat, and community for local Vietnamese businesses (delivery, massage, shopping, restaurants, motorbike rental, barbershops, and laundry).
• Member: Refers to a customer who agrees to these Terms, registers for the Service, and uses the services provided by the Company.
• Merchant (Partner): Refers to an individual local Vietnamese business that partners with the Company and provides goods or services to members through the Service.
• Posting: Refers to all information or materials such as text, documents, drawings, images, and links posted on the Service by a member while using the Service.

Article 3 (Notice and Amendment of Terms)

1. The Company posts the content of these Terms on the initial or a linked screen of the Service so that members can easily be aware of them.
2. The Company may amend these Terms to the extent that it does not violate applicable laws.
3. When amending the Terms, the Company shall, at least 7 days before the effective date of the amended Terms (30 days in advance for changes that are unfavorable or material to members), notify members by posting on the initial screen and notice board within the Service, or by electronic means such as email (E-mail) or app push (Push) notifications. If a member continues to use the Service without expressing refusal after the effective date of the amended Terms, the member is deemed to have agreed to the amendment.

Chapter 2. Membership Registration and Use Agreement

Article 4 (Eligibility and Registration)

1. This Service may only be joined and used by individuals aged 18 or older.
2. The use agreement is established when a person wishing to become a member agrees to these Terms, applies for registration, and the Company accepts the application.
3. The information entered upon registration must be truthful. If a member steals another person's personal information or enters false information, the Company may refuse acceptance or terminate the agreement afterward.

Article 5 (Change and Management of Member Information)

1. Members may view and modify their personal information at any time through the personal information management screen.
2. Members must update any changes to the information provided at registration online. The Company is not responsible for any disadvantages arising from a failure to update such changes.
3. Members are responsible for managing their account (email, etc.) and password, and must not transfer or lend them for use by a third party.

Chapter 3. Use of the Service and Obligations

Article 6 (Content of the Service and App Push)

1. The Company provides merchant coupon issuance, reservation brokerage, payment and settlement, and 1:1 chat services; specific details follow the guidance on the Service screens.
2. The Service is, in principle, provided 24 hours a day, year-round. However, the provision of the Service may be temporarily suspended for substantial operational reasons such as regular system maintenance, equipment replacement, or communication failures.
3. The Company may send app push notifications to members for the smooth provision of the mobile app service and for information purposes. Members may change whether they receive push notifications at any time through the in-app settings screen.

Article 7 (Member Obligations)

When using the Service, members agree not to engage in the following acts.

• Prohibition of stealing another person's personal information or false registration
• Refraining from reservation no-shows and malicious cancellations
• Prohibition of inducing external payment or sharing external contact information in chat
• Prohibition of unfair defamation of merchant information or reviews

Article 8 (Coupons, Reservations, and Payment)

1. Coupons may only be claimed within the campaign window and are automatically deducted/reclaimed when applied to a reservation.
2. Reservation cancellation and no-show policies follow each merchant's guidance. If a member repeatedly fails to fulfill a reservation without a proper prior cancellation procedure, the Company may restrict the member's eligibility to use the Service.

Article 9 (Prohibited Content and Conduct)

When using the posting, chat, and review features, members agree not to engage in the following acts.

• Prohibition of obscene/harmful content: Members shall not post or share, in any form, content (text, images, links) that is sexually suggestive, obscene, indecent, violent, hateful, threatening, or that harasses others.
• No spam: Members shall not engage in acts that harm other users, such as bulk messaging, unauthorized advertising, duplicate/fraudulent content, or malicious links.
• Action against violating accounts: The Company may restrict use or terminate the agreement after giving the violating member prior notice. However, only where urgent action is required — such as identity theft, payment fraud, distribution of obscene material, or manifestly illegal acts violating applicable laws — the Company may immediately restrict use or delete the account without prior notice, in which case it shall notify afterward and guide the member on the procedure to submit an explanation if the member objects.
• Content measures and reporting: Violating content will be deleted. The Company may review, hide, or delete content, and may report illegal acts to the relevant authorities.

Article 9-2 (Copyright in User Content and License)

1. Copyright in content posted to the Service belongs to the Member who created it.
2. The Member grants the Company a non-exclusive, royalty-free license to use such content as follows: (i) storage, display, transmission, distribution and search exposure within the Service; (ii) reproduction, display and transmission on external channels operated by the Company (SNS, blogs, communities, etc.) for the purpose of promoting the Service; and (iii) translation and editing to the extent necessary for those purposes, without altering the substance of the content.
3. Where the Company uses content on external channels under (ii) above, it shall credit the source, such as the author's nickname. If the Member indicates that they do not wish to be credited, the Company shall omit the credit or refrain from such use.
4. A Member may at any time request deletion of their content or discontinuation of its use on external channels, and the Company shall comply without delay absent justifiable grounds. However, content already shared or copied by third parties may be beyond the Company's control.
5. The license under this Article ceases to have effect prospectively from the time the Member deletes the content or requests discontinuation of its use.
6. The Member warrants that their content does not infringe any third party's copyright, portrait rights or other rights, and shall not post another person's work without the rights holder's permission.

Chapter 4. Termination and Limitation of Liability

Article 10 (Termination and Withdrawal)

Members may apply to immediately terminate the use agreement (delete their account) at any time using the withdrawal function within the website or mobile app, and the Company shall process this without delay as prescribed by law.

Article 11 (Restriction of Service Use)

If a member violates the obligations under these Terms or interferes with the normal operation of the Service, the Company may restrict use of the Service (warning, temporary suspension, etc.) or terminate the agreement after prior notice. However, only where urgent action is required — such as identity theft, payment fraud, distribution of obscene material, or manifestly illegal acts violating applicable laws — the Company may immediately restrict use of the Service or delete the account without prior notice, in which case it shall notify afterward. If the member objects, the Company shall guide the member on the procedure to submit an explanation.

Article 12 (Limitation of Liability and Disclaimer)

1. As a platform provider that intermediates transactions of goods and services between merchants and members, the Company shall not, absent its own intent or gross negligence, be liable for direct transactions, service quality, or disputes arising from causes attributable to a merchant or a member, and will cooperate by providing materials in the event of a dispute.
2. [Rental and Delivery Special Terms] When using rental services such as motorbike rental, the member has the obligation to hold a valid driver's license compliant with local law (e.g., an International Driving Permit) and to comply with local safety regulations (e.g., wearing a helmet). Absent the Company's intent or gross negligence, the Company shall not be liable for accidents, damage, fines, etc. caused by the member's lack of a license, violation of local laws, or negligence, nor for goods disputes arising in the course of delivery/laundry services; all legal and financial responsibility shall be governed by the agreement between the member and the merchant.
3. The 'automatic translation service' provided within the Service is an auxiliary tool to aid user convenience. The Company is not responsible for miscommunication with local merchants or any resulting disadvantages caused by system translation errors, mistranslations, or omissions.
4. The Company is exempt from liability where it cannot provide the Service due to force majeure such as natural disasters, war, service suspension by telecommunications carriers, or local network failures.
5. Members bear full responsibility for damages incurred due to errors in setting a mobile device password, loss of the device, or errors in the payment/refund policies of app markets (Google Play Store, Apple App Store, etc.).

Chapter 5. Online Payment, Overseas Purchasing Agency, and Withdrawal

Article 13 (Online Payment and Payment Gateway)

1. The Company provides online payment through payment gateways (PG, e.g., PortOne (KG Inicis), PayPal) for paid goods and services and overseas purchasing-agency orders within the Service. By making a payment, the member agrees that the terms of the relevant payment gateway and the policies of the payment-instrument issuer (e.g., card companies) also apply.
2. Depending on the member's country and payment method, charges may be billed in Korean Won (KRW), US Dollars (USD), or another currency. When a price displayed in Vietnamese Dong (VND) is converted to the settlement currency, a currency buffer (margin) may be added to the Company's reference exchange rate. The actual charged amount and currency are shown on the payment screen.
3. The Company verifies the validity and amount of each payment on the server via the payment gateway. Payments found to have failed authorization, been duplicated, or been forged/altered may be cancelled or voided.
4. Payment records can be checked in the Service's order history or through the payment gateway.
5. The Company is not liable for any loss arising from causes attributable to the member, such as card limits, authentication failure, or device issues.

Article 14 (Overseas Purchasing Agency Service)

1. The overseas purchasing-agency service is an agency service in which, at the member's request, the Company purchases local Vietnamese goods on the member's behalf and supports export/import and delivery procedures. The Company is not the seller of such goods; product-liability and advertising responsibilities as well as the status of importer under customs law rest with the member (the buyer).
2. As the importer (taxpayer) under customs law, the member agrees to provide information required for customs clearance, including the Personal Customs Clearance Code (PCCC). The Company uses this solely for customs purposes and processes it in encrypted form in accordance with the Privacy Policy.
3. Customs duties, value-added tax, and other import levies are not included in the payment amount and are borne by the member (recipient) as the importer at the time of customs clearance. The amounts the Company charges and receives are the product price, the purchasing-agency fee, and shipping, etc.
4. The member agrees not to engage in acts that violate applicable laws, such as commercial purchases beyond personal use, evasion of duty-free limits through split orders, or under-declaration of value; the member bears any resulting customs delay, additional levy, or legal liability.
5. The status of sourcing, customs clearance, and delivery of purchasing-agency goods is communicated through the Service and the email registered by the member. Lead times may vary due to local circumstances, customs, and international shipping.

Article 15 (Withdrawal of Subscription and Refunds)

1. The member may withdraw a subscription (cancel a purchase) for paid goods in accordance with applicable laws. However, in the following cases withdrawal may be restricted or the member may bear the costs incurred in returning the goods, and the Company shall notify in advance for goods to which this applies.
2. Grounds for restricting withdrawal or bearing costs: (i) where individual sourcing or made-to-order production has begun pursuant to the member's order and withdrawal would cause irrecoverable material damage to the Company or a merchant; (ii) for overseas purchasing-agency goods, where the member applies to withdraw due to a simple change of mind after customs clearance or international shipping has begun — in which case the member shall bear in full the costs incurred in returning the goods (actual costs such as round-trip international shipping, local return costs, and taxes and public charges already paid); (iii) where the value of the goods has significantly decreased due to the member's use or partial consumption/damage; and (iv) other grounds for restricting withdrawal prescribed by applicable laws.
3. Cancellation and no-show policies for reservations and coupons follow Article 8 and each merchant's guidance.
4. Where withdrawal is permitted, the Company shall, after confirming the member's intent to withdraw, refund to the original payment method within the period prescribed by applicable laws. The actual time the refund is reflected may vary depending on the processing of the payment gateway/card company. Amounts charged in a specific currency (e.g., KRW, USD) are refunded in that currency, and differences may arise due to exchange-rate fluctuations.
5. Where a contract cannot be performed for reasons attributable to the Company or a merchant rather than the member — such as product defects, sourcing failure, or misdelivery — the Company shall, in consultation with the member, provide a full refund or alternative performance.
6. Detailed procedures for refunds and returns follow the 'Refund Policy' within the Service and applicable laws.

Chapter 6. Miscellaneous

Article 16 (Governing Law and Jurisdiction)

1. Any lawsuit filed between the Company and a member shall be governed by the laws of the Republic of Korea. However, where the mandatory consumer-protection laws of the member's country of habitual residence are more favorable to the member, such laws may apply to that extent.
2. Any lawsuit regarding a dispute arising between the Company and a member shall be filed with the competent court under the Civil Procedure Act.